CPST Online CH8 – Customer Service

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Description

Chapter 8 Objectives

  1. The student will be comfortable with a variety of behaviors pertaining to good customer service.
  2. The student will understand the need to make a reasonably accurate assessment of a customer’s cannabis tolerance level, comfort level and experience with cannabis to provide good customer service.
  3. The student will be able to recognize the goals of each customer in order to recommend safe and appropriate products and consumption levels.

Chapter 8 Content – Customer Service

  • You Know Cannabis, But…
  • A Customer Walks into a Dispensary…
  • Back to the Basics of Customer Service
  • A Note on the Use of Slang